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GevaliaCSR4
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  • Answer count
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  • First answer
    January 9, 2012
  • Last answer
    January 29, 2015
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GevaliaCSR4's Answers
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Are these coffee's vacuum packed?

Great question. Vacuum sealing the coffee actually requires a longer production process than packaging in our new bag. The vacuum seal process requires freshly roasted coffee beans to sit and cool before we could grind, package and ship them.

Packaging our coffee in the new bag allows us to roast the beans, grind them soon after, and put them right into the bag. This means you get even fresher coffee shipped to your doorstep! Thanks for asking.
2 days ago
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GevaliaCSR4
 

Do you carry tea with mango?

Hello VickyLynn. Unfortunately, Gevalia Green Tea with Mango has been discontinued. Once our stock has been depleted we will not be getting any back in stock. Have a great day!
2 days ago
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GevaliaCSR4
 

Caffeine content in signature blend

Hi, I really enjoy your signtaure blend. I was wondering what the caffeine content in one k-cup is? Thank you!
Glad to answer your question. Signature Blend contain 70 - 110 mg of caffeine per single serve cup. Have a great day.
2 days ago
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GevaliaCSR4
 

Constant issues with packaging in store.

For the third time I have purchased a box of Gevalia Dark Royal Roast from my local store only to open them and find the box full of Signature Blend K cups. The store said I should try to speak with Gevalia, but I have been unable to figure out who to actually contact. Three times over the past three months I made a purchase just to have the wrong type of coffee in the packaging. Who can I contact about this? It is ridiculous that I have had to make three separate trips back to the grocery story(Albertsons) to stand there at customer service to exchange a box of K Cups - AND open the box at the store just to make sure the right product is in the package.
I am sorry to learn you purchased a product that was improperly labeled.

This is an unusual occurrence, which could have been the result of a machinery malfunction.

Samples from each production run are tested and evaluated before shipment to prevent any unsatisfactory products from entering distribution.

Your satisfaction is our greatest concern and we're glad you called to notify us of this problem.

I will be sure to share your comments with our production and quality control staff. Thank you for letting us know.
4 days ago
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GevaliaCSR4
 

Traditional roast used to be medium roast; now it is labeled as light roast. Why the change?

Hello John. One of the benefits of the new packaging is the new roast meter to quickly and easily identify the roast type. However, the flavor of the coffee did not. You will continue to experience the same exceptional Gevalia taste you’ve come to expect. Thank you for asking.
4 days ago
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GevaliaCSR4
 

What is Acid level?

I want a mild low acid smooth coffee. Dee
Great question. The acidity level for Traditional Roast is a 3. The first impressions of a coffee. Generally, higher quality coffee blends, will deliver higher levels of acidity. It is perceived as a bright, slight sweet quality in cup with a clean aftertaste. Thanks for asking.
1 week ago
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GevaliaCSR4
 

What is the indentation in the bag for?

Great question. The valve is a standard feature of coffee sold in bags that allows for freshness; the process of roasting and grinding coffee beans causes naturally-occurring gases to form. The valve allows only these gases to escape – another natural part of the process – but it does not allow air or debris to get in. Thanks for asking.
1 week ago
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GevaliaCSR4
 

When will you have K Cups for Keuring 2.0 ??

Great question. After a transition period, all Kraft single-serve pods will be compatible with the new Keurig 2.0 machine. Look for a black compatibility icon on the bottom-left corner of the front of the package. The icon will appear with a check mark and say “For use in all Keurig K-Cup Brewers.” This means that the product has transitioned and is now compatible. Thanks for asking.
1 week ago
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GevaliaCSR4
 

can i take top my coffee for cleaning?

can I take the top off my coffee maker for better cleaning?
Good question. We do not recommend removing the lid from your coffeemaker for cleaning. Thanks for the inquiry.
1 week, 1 day ago
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GevaliaCSR4
 

Decaf Vanilla Ground

Will the Vanilla Regular Ground which use to be the French Vanilla become available in Decaf? Or if not, how much caffeine is in the Vanilla Regular Ground compared to most caffeinated coffees?
Thank you for asking, and sharing your suggestion with us. Vanilla Decaf sounds great! I will pass along your suggestion for consideration. Vanilla Regular Ground contains 85 mg of caffeine per serving. Have a nice day!
1 week, 1 day ago
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GevaliaCSR4