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GevaliaCSR4
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  • Answer count
    889
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  • First answer
    January 9, 2012
  • Last answer
    July 18, 2014
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GevaliaCSR4's Answers
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Availability of Mastro Lorenzo Crema Coffee

Will you still carry this? Why is it not available? ETA??
Glad to answer your question. Unfortunately, Mastro Lorenzo Crema has been discontinued. We would like to recommend Gevalia Crema. We hope you will give it a try. Have a great day.
4 days ago
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GevaliaCSR4
 

Why are you discontinuing your best coffees? Such as Costa Rica Peaberry.

Great question. Our focus is to bring you the highest quality coffee possible and to do so; we must focus on sourcing only the best beans from around the world. We’re sorry about your disappointment and want to let you know it was not an easy decision to discontinue some of our coffees. Because your loyalty is important to us we would love to have one of our coffee experts recommend alternatives we think you’ll love. Please call us at 1-800-GEVALIA. We would love to help you pick another variety. Have a great day.
4 days ago
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GevaliaCSR4
 

Earl Grey tea bags

ARe you not selling Earl Grey tea bags anymore?
Thanks for asking. We will be discontinuing Gevalia Earl Grey Tea once we run out of stock. However, you can still place a one time order or add this item as a one time with your next shipment on auto deliveries. Have a great day.
4 days ago
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GevaliaCSR4
 

accessories

Does this coffee maker require a filter and if so, what type?
Great question. Gevalia 12-Cup Coffeemakers take the #4 cone filters. Please use the link provided below to view the filters on our website. Have a great day.

http://www.gevalia.com/%234-gevalia...
6 days ago
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GevaliaCSR4
 

Latte K-Cups

Are the Latte, Cappucino K-Cups being discontinued? I see them in the grocery stores but according to your customer service you no longer offer those or flavored K-Cups. Second part of that question: If not available on line, will they continue to be available in retail stores?

Thank you!
Thanks or asking. Our Latte and Cappuccino Single Serve cups are not being discontinued. Have a great day.
1 week, 1 day ago
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GevaliaCSR4
 

Why is the Creme Brulee being discontinued?

This is the only coffee that I order from Gevalia. If it is discontinued, I will have to go somewhere else. I have not found another coffee in your collections that I like.
Glad to answer you question. Our goal is to bring you the highest quality coffees and nothing less. Reducing our number of offerings will allow us to do just that. The good news is that our coffee experts worked hard to hand-pick alternatives we think you’ll love. This is a great chance to try something new! Just give us a call at 1-800-GEVALIA. Have a great day.
1 week, 5 days ago
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GevaliaCSR4
 

Are these mugs dishwasher safe?

Thanks for asking. Yes the Ceramic White Mugs are dishwasher safe. Have a great day.
1 week, 5 days ago
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GevaliaCSR4
 

Does Hazelnut come in single packets which fit Keurig style coffe makers?

I currently order the bulk Hazelnut but would like to switch to the single brew type coffeemakers. I like Hazelnut and would hate to lose getting this flavor if I change to the Keurig style brewer.
Thank you for asking, and sharing your suggestion with us. A Hazelnut Single Serve sounds great! I will pass along your suggestion for consideration. Have a nice day!
1 week, 5 days ago
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GevaliaCSR4
 

how do i turn off the 2 hour auto shutoff?

Hello Cory. Unfortunately, there is not way to turn the 2 hour auto shut off. It is designed for safety reasons. Thanks for asking.
1 week, 5 days ago
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GevaliaCSR4
 

does it come with recipes ?

I would like to know if this waffle maker come with recipes ?
Great question. The Wafflemaker does come with recipes in the instruction manual. Thanks for asking.
1 week, 6 days ago
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GevaliaCSR4